Challenge: With over 1000 reps across the country typical sales meetings did not work as effectively as we had hoped. Issues with dropped web presentations and sales reps failing to participate in these events caused difficult problems. We used what we thought was a top-conference-calling company to do a web presentation and record the call so reps that missed the call could participate later. Then, digital disaster strikes. The visual web recording failed and only the audio portion was recorded. Those who missed the call never had a chance to view the event.

Scope of Work: The Conference Depot rebuilt the entire web presentation and synchronized the presentation with the audio portion that was recorded. The solution included a full branding interface for the company with a perfect presentation so everyone could view the event as a complete webcast. The webcast included the ability to ask real-time questions and answers when monitored by the client. Registration and the ability to monitor usage were added at no additional charge. The rebuilding of the web presentation with the full interface was done beautifully in a short period of time.

Result: We now experience 100% participation in our event calls thanks to The Conference Depot. We are creating flawless presentations and monitor usage with registration. We can track who listens to the complete call. Eventually 100% of the registered target group will see the event and we will view the results. The webcast can be viewed as a live event or a recorded event depending on how we introduce the presentation. Either way, the event is always perfect since we record in advance. We love how the Conference Depot allows us to create any type of presentation including; video, full-branded look, registration for participants, live monitoring of the event, Q&A, and even polling.

Large U.S. Legal Firm

Challenge: We have over 500 attorneys spread out across the United States that require on demand ability for conference calling. It is critical that we also have the ability to track those calls for customer billing. We sometimes need operator assisted help to connect all the parties and to properly record and document those calls for future reference.

Scope of work: To bring the attorneys up to speed, The Conference Depot emailed out 500 activated conference numbers to each individual attorney and held a personal training program for those not familiar with making automated conference calls. They demonstrated how email summaries are issued after each call for instant account billing information. The calls are also marked with an account code billing number so it can be tracked at the end of each billing cycle. The operator assistance solution included a consistent 800-number so each attorney could call and reserve an operator assisted call. Subsequently, our attorneys could reserve a call and provide specific dial out information and instructions on how they wanted the call handled.

Result: The Conference Depot has made life simple for our attorneys to make automated audio conference calls at anytime. We can track those calls for account billing both instantaneously and at the end of the month. One 800 number to reserve operator assisted calls makes it easy to organize important calls with very specific requirements for the operator to follow. Many conference call companies have approached us with proposed lower rates. Because we value the customized solutions provided, I would never consider changing to anyone else. We receive quality service and great savings using The Conference Depot.

Service Company

Challenge: We frequently provide online training, guidance, motivation and support to the construction industry. However, progressive increases in attendance month after month, demands for attendee tracking, accountability issues, and a means of making a library of educational materials accessible 24 hours a day has been a serious challenge.

Scope of Work: Design a conference and archiving system that will allow easy access, minimal maintenance time, ample room for a variety of training and educational products, and consistent accountability for the participants. Provide online and CD copies of specific events. Keep it user friendly and affordable.

Result: Thanks to The Conference Depot, our clients now capture valuable attendee information before their event by having participants register in advance. In addition, every event is being recorded, giving the client a copy of both the web and audio portions of their conference on CD. It has been shared with us that this growing educational library continues to improve the efficiency, marketing and profitability of contractor businesses. Members realize 24-hour access to previously recorded training programs allowing management the ability to track employee progress yet still allowing them to move at their own pace.

International Security Corporation

Challenge: Our security personnel need fresh and timely information to tackle new security challenges and to respond to developing conditions. Reliable and instant access to this information is critical.

Scope of Work: This premier provider of security services for mega-shopping centers in North America requires a more effective way to deliver up-to-the-minute, time-sensitive training and critical information.

Result: Utilizing The Conference Depot's latest webcasting technology we were able to create a multimedia "In the Event of a Crisis" presentation/course that would be delivered to geographically dispersed field teams. Team members were able to view the presentation at their own pace, download additional course materials, and contact course developers/presenters with queries through direct Q&A forums. In addition, the course included testing and reporting features helping monitor participant comprehension and progress levels.

— Ask the conference coach for additional information on MyTalkBack