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Contact: info@theConferenceDepot.com
Press Release
For Immediate Release
Global Medical Company Healthier with Audio and Web Conferencing Provider
Reducing Phone Charges While Improving Customer Relations Good Medicine for any Business
September 22, 2007 San Diego, CA – In the medical world when two treatments conflict, it’s called a contraindication. When two conflicting objectives meet in the business world it’s called - an opportunity for change. So here’s the challenge: Allow employees at a growing international medical company to continue to use existing low-cost international phone service yet provide them with toll-free international conferencing with customers. These apparently conflicting objectives might stop most audio and web conferencing services from bidding on a project of this magnitude. Face it, what firm could be flexible enough to allow the best of both worlds for this global client and comfortably say, “Go ahead, have your cake and eat it too!”?
Out of respect for confidentiality, the company described here will be called the International Company. With offices in New York, London, and Switzerland, the International Company initiates many conferences that simultaneously include employees and customers. Since the company has effectively negotiated long-term, excellent long-distance rates both to and from the U.S., it wanted to further to take advantage of these rates by dialing into conference calls to a toll number. The firm also wanted to expand this toll-free dial-in service for their North American and European customers.
Further complicating things, the International Company had previously found that it cost more than four times as much for employees to call in toll-free from London to a New York conference than it would for regular long-distance calls. It became obvious that with multiple projects for multiple clients, the cumulative cost difference was quickly adding up to some significant expenses. And so it goes… the International Company wasn’t asking for much… just the world.
It’s kind of like practicing Yoga. You don’t do it once and suddenly become flexible. It’s got to be a daily practice if you are going to be good at it. That’s how The Conference Depot sees their own business. Without flexibility, companies get stiff and can’t respond to the unique situations of their customers. With a little more flexibility, The Conference Depot’sInternational Toll-Free Dial-in Conferencing service provided the company with an easy solution. It allows their customers to dial in to local toll-free numbers in European countries. Its employees are asked to call a provided regular U.S. number (not toll-free) so that they would be charged an even lower long-distance rate. Attendees in the U.S. and Canada called into a domestic toll-free number. When scheduling a conference call, the moderator invites attendees and customers to call the toll-free number.
The International Company gets the best of both worlds; their employees’ calls are charged at the negotiated low bulk long-distance rates while their customers are able to call in toll-free to local European 800 numbers. It is estimated that savings range from 25-35% of the previous conference calling expenses. In addition, conference initiators are asked to enter a billing code at the beginning of each call so that the expenses can be allocated to the correct project.
With better rates, tighter tracking, and more flexible options The Conference Depot is building a solid reputation as an innovative industry leader. For more information on audio conferencing, web conferencing or any other audio, video, or online conferencing, visit www.TheConferenceDepot.com.
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