training? Copper Conferencing (formerly The Conference Depot) offers free training seminars for teleconferencing, video teleconferencing, Internet teleconferencing, audio teleconferencing, or any teleconferencing services we offer. Register for a session that fits into your schedule today.
How can I reach customer support?
Call our technical support hotline
day or night and speak live with one of our experts.
Dial toll-free to
or e-mail info@theconferencedepot.com.
You can reach an operator at any time during your teleconferencing
session by pressing *0 on your telephone keypad.
All of our teleconferencing services are fully supported.
Who do I contact for billing
questions? If you have billing, account and
or feature support needs, contact your dedicated account
manager or any member of the account management team
at or info@theconferencedepot.com.
I did not receive and/or lost
my moderator card. How can I get a replacement? Speak to any of our account managers
at or e-mail info@theconferencedepot.com.
How can I add or deactivate
moderators on my companies account? E-mail your dedicated account manager
the necessary moderator information or contact the account
management team at info@theconferencedepot.com.
How do I begin an On Demand conference call? Simply dial the toll-free number
provided on your conferencing card and enter the conference
ID and PIN when prompted.
How do participants join my
teleconferencing session? Distribute the same toll-free number
and conference ID to your meeting participants. If you
have not yet entered your PIN, participants will be
placed on hold until you arrive.
Do I need a reservation to begin
a conference call? No. Your moderator account is available
to you at any time without advanced notice or scheduling.
Are there any teleconferencing setup charges? Since no reservations are required
for On Demand, there are no cancellation fees.
You pay only for what you use.
Do I need a new conference
ID and PIN every time I start a new conference?
No. Once you have signed up and
received your conference
ID and PIN, they remain the same every time you start
a conference call.
How many people can participate
in an On Demand conference?
125 people can participate on the
phone and thousands can listen over the web using our
webcasting feature.
What if my conference call has more than 125 participants on the phone?
Copper Conferencing (formerly The Conference Depot) offers operator assisted conferencing
services to simplify and streamline your conference calls
that need special attention or additional capacity.
To find out more information on setting up an operator
assisted conference call, contact your account executive
or call us at
.
Can I control the conference
using commands on my telephone keypad? Yes, these commands are listed on the back of your moderator card. See the quick reference guide for a listing of the commands, when, and how to use them.We want to make sure that all of our teleconferencing services are flexible and easy to use. Please let us know if there is any question we have not sufficiently answered in our FAQ’s.
Do my participants pay for playback
or do I? All conference playbacks are billed
to the moderator who facilitated and recorded the conference.
How do I start a conference
over the web? Simply go to www.theconferencedepot.com
and click on 'Start a Meeting.' You will be prompted
to enter your conference ID and PIN. Access any of the
menu items listed or start conferencing right away by
selecting 'Start Conferencing.'
How do I upload a PowerPoint
presentation? Uploading a PowerPoint presentation
takes just a few minutes. See the quick reference guide
for step-by-step instructions.
What are the minimum requirements
for On Demand?
A Computer with at least a
28.8 Kbps Internet connection
Microsoft Internet Explorer
5.x or higher or Netscape Navigator 4.x or higher
RealPlayer® G2 or higher
Firewalls and proxy servers
can often cause difficulties with Internet services.
If you have potential firewall or proxy issues, please
call or technical support team at 1-888-966-8686.
Do participants need the software
that moderators are using during their presentation
to see the images presented? Participants do not need to have
any special software. Back-end processes ensure that
all participants can see the images in both live and
archived events. However, participants must have RealPlayerš
G2 or higher downloaded to access a live or recorded
webcast.
How much storage space do I
have for my files and recorded conferences? Your storage space is unlimited.
However, individual slide presentations must be 30 MB
or smaller. If you have a presentation larger than 30
MB, you can always split it into parts.
What are the teleconferencing options with On Demand? You have the option of utilizing basic teleconferencing, video teleconferencing, Internet teleconferencing, and audio teleconferencing services. Any of these teleconferencing services will likely get the job done for you but it’s important to be clear about your objectives before you choose the best teleconferencing approach for your situation. If you are not clear about the pros and cons of any of the choices we offer, please contact our Conference Coach to get the best professional teleconferencing advice.
