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Below are questions to consider when selecting a company to service your conferencing needs. How do others compare?

Network
Is low bandwidth accommodated so you don't require DSL or T1's?
Are small downloadable applets provided that don't cause meeting delays?
Is the conference scaleable to easily accommodate a large audience?
Are highly reliable UNIX servers used instead of Windows servers?
Are both audio and web conferencing offered and are they integrated?

Quality
Is audio quality good?

Helpful Features
Is webcasting automated for ease in broadcasting your conference?
Is archiving automated so your conference is immediately available afterwards?
Can a participate be easily promoted to co-moderator to help out?
Can you display web-based schedules of your future upcoming events?
Can you quickly and easily send e-mail reminders for attending your event?
Is automated event management provided?
Are phone and web usage synchronized for archives and webcasting?
Is public registration offered for seminars and larger meetings?
Are interactivity tools available to keep your audience interested and contributing?
Is a conference usage report available after the event for reconciling your billings?

Security
Are security measures adequate?

Training
Is the interface intuitive so training will not be needed?

Pricing
Is discount pricing available?
Are setup charges a "thing of the past?"
Are people who fail to attend forgiven with no cancellation charges?
Is a toll-free dial-in number available?
Are hidden charges a no-no?

Support
Is advance meeting preparation available for uploading presentations and polling questions, and bookmarking URLs for a web tour?
Is operator support available when you need it?
Is beginner's hand holding help available?
Is the conferencing designed to be truly reservationless with no frequent need for support?
Is there an online E-help to get you out of trouble if you get stuck?
Is there a user's guide available to help you master the commands?
Is an operator managed alternative available for high visability meetings?

 

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