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Industry / Business Function: Medical / Health Benefits Advocates
California Health Advocates needed a way to convey timely information to recipients of Medicare regarding important changes in coverage. At the same time, they needed an effective vehicle to help other Medicare health-advocate organizations learn, understand, and integrate new changes that would be helpful to their constituents. As you might expect in the health industry, everything in this process needed to be professionally presented, accurately tracked, and carefully documented. California Health Advocates needed to carefully control- who had access to this information, what was presented, and how it was presented. It wasn’t exactly brain surgery but if you’ve never choreographed a complicated web conference before, it might feel like it.
The solution Copper Conferencing (formerly The Conference Depot) provided was a Managed Web Event. A web conference in this format allowed California Health Advocates to present their materials to a widespread audience, via branded pages online. Copper Conferencing (formerly The Conference Depot) then provided a way for their participants to register online, view the presentation in real time, listen to streaming audio, and participate in an exit poll that was to deliver fast results. Copper Conferencing (formerly The Conference Depot) also provided a managed Operator Assisted audio call to handle the audio conference in a professional manner.
Copper Conferencing (formerly The Conference Depot) has not been asked to perform any brain surgery but they have been repeatedly asked to come back to perform other non-life threatening miracles such as putting on Managed Web Events under really tight timetables. In the Managed Web Event described, Copper Conferencing (formerly The Conference Depot) effectively managed the information, documented participation, delivered a solid presentation, and provided timely poling results. When California Health Advocates needs audio and web conferencing services faster than you can say “The doctor will see you now,” they call their very own Conference Coach at Copper Conferencing (formerly The Conference Depot). California Health Advocates is now a regular customer utilizing Copper Conferencing (formerly The Conference Depot)’s advanced managed services. They have kindly recommended our services to other like organizations and have been heard to say… “You guys have been great”.
Learn more about Managed Web Events.
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